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Práctica
Descripción
The Role in a Snapshot
Are you passionate about turning challenges into opportunities and making a direct impact on business success? Do you thrive in a fast-paced, problem-solving environment where you can help customers find the best solution for their needs? As a Junior Customer Retention Manager, you will play a key role in reducing churn and driving revenue, ensuring that customers stay engaged and satisfied with our services. If you love negotiation, relationship-building, and strategic problem-solving, this is the role for you!
Location: Madrid (hybrid)
Principales características
Fecha de inicio
26/06/2025
Fecha de fin
31/07/2025
Duración (meses)
12
Jornada
Completa
Funciones
1)Optimize customer retention – Ensure that existing customers with the highest churn risk stay engaged and excited about GoStudent.
2)Consulting & support – Provide guidance to parents and students, address their needs, and ensure they get the most out of our learning solutions.
3)Handling objections & driving referrals – Confidently address objections, develop effective strategies, and actively encourage referrals.
4) Proactive communication & solution-finding – Reach out to customers proactively, identify challenges, and find empathetic and goal-oriented solutions.
Observaciones
What will you bring:
1) Very good English skills (C1/C2) – You communicate confidently with English-speaking parents and can get them excited about our offering.
2) Customer focus & empathy – You have a strong sense of customer needs and always find the right solution.
3) Strong communication skills – You are persuasive, listen actively, find solutions, and build lasting relationships.
4) Experience in customer support or account management (a plus but not mandatory to have) – You have experience working with customers and know how to keep them engaged long-term.
5) Experience with CRM systems (a plus but no mandatory to have) – If you have worked with CRM tools before, you are well prepared.
Your future: This role is your stepping stone into the world of Customer Success and customer retention. With your contribution, you actively shape the future of our customer satisfaction!
Ayuda económica
600,00 €
Periodo ayuda económica
Mes
Dirección
Calle Eloy Gonzalo, 27
Código postal
28010
Provincia
Madrid
Población
Madrid
Formación
Languages, Business Administration, Social Sciences
Idiomas
Inglés
Habilidades
ADAPTABILIDAD, ANÁLISIS DE PROBLEMAS, ATENCIÓN AL CLIENTE, COMUNICACIÓN VERBAL Y NO VERBAL PERSUASIVA